An important part of any IT project is the users. As a software professional on the project, whether that is a business analyst, tester, or a developer, we have some kind of interaction with the users. It’s a good idea to help users as much as we can, for the reasons I’ll share below.
There are many skills that a business analyst needs to be great at their job. In this article, I’ll go over what I think are the top seven skills that allow good business analysts to stand out from the rest.
ITIL, which stands for Information Technology Infrastructure Library, is a framework and approach for IT service management. It covers the process of providing IT services to a business, and certifications are offered in this area to enhance the knowledge of other IT professionals. Let’s take a look at some benefits of an ITIL certification.
An IT project is made up of several major stages. One of these stages is the analysis phase. It’s quite an important stage and it’s done at the start of the project. But what actually gets done in the analysis phase of a project?
Learning how to write good requirements is an important step in many IT professional careers. If you’re working as a business analyst, it’s one of your core skills. If you’re working in other roles,
learning to recognise and improve requirements can be beneficial to your job. I’ve listed ten tips on how to write great requirements by identifying good traits.
Software testing is an important part of the systems development life cycle. It has its own phase in the process and has its own specialised IT professionals. What is the importance of software testing? What would happen if we didn’t do software testing? Read on to find out more.
The role of a business analyst in an IT project is an important, but often overlooked and undervalued one. Read on to find out what their role is, and why they are needed.
Many areas of information technology deal with users of a system one way or another. If you’re in a support role, it may be through a help desk where they call and report problems. If you’re a business analyst, you may be dealing with stakeholders that want a new system to do a certain thing. Not everyone you come across will be friendly – you’ll get some people who are hard to deal with and are quite angry. I’ve come up with a few tips on how to deal with these people.